This company is final sale, even when the client is not at fault. Heather specifically looked at the shirt I was wearing and the tag but ordered the wrong shirt. How do I know? It's 5 times smaller than the shirt I was wearing and the only people who can wear it are literally in first grade. So glad I spent $96 on those shirts to give to little kids. Awesome. I asked for samples but was handed a catalogue. I was assured the right product would be ordered, oh and don't trust those "proofs" they send you. They aren't to scale, accurate on colors or placement....isn't that the point of a proof? Trust me you are better off going elsewhere in Columbia for your printing needs.