I purchased a washer for my mother in law and the delivery boy broke her pipe when hooking up the machine resulting in major water damage to her sub flooring. He didn't stay to help her clean it up either. They do not have experienced or licensed technicians. They then forgot a part in the washer because after she got it hooked up the water didn't go into the hoses but all over her floors again. The business refused to rectify the problem and she has to file a claim with Her home owners insurance.