Reviews for Mr Tint Inc
Despite not wanting to help put any more money in Tommy's pocket, a friend wanted 3M film for his car, so the morning of Sept 24, 2015 we headed to Mr. Tint (Charleston) to drop it off. Well, apparently Tommy has enough money because he doesn't even have someone man the Charleston shop anymore. I mean, why even pay rent for a whole building if you aren't going to have someone there to tint cars, answer phones and give customer service from open to close?? Anyway, we showed up at 8:20am (knowing we were early), waited til 8:40 before calling, got the Columbia shop (charleston forwards their phones pretty much all the time since nobody is there) and the girl (Sarah I think) first implied it was our fault because we probably missed them since we were late. ❌ beep ❌ wrong answer since we were there 10 minutes before they were supposed to open. After explaining this to her, she told us that she would call the installer and call him back. Waited until 9am (20 mins later, 30 mins AFTER they are supposed to be open and 40 mins after we had been waiting!) and called them back. Girl in Columbia said that they have been "incredibly busy this morning" and that she would try to get the installer on the phone while we waited. She came back and said that there was a miscommunication bc the installer left the shop before 8 this morning since he had a commercial job to do and that they wouldn't have scheduled someone to drop off a car at 8:30 since nobody would be there.
Custom Car Stereo has quality ceramic tint and now has my friend's business. Oh and before all of this, he called Mr. Tint THREE TIMES to schedule in the first place. Left his info first 2 times and was told he'd get a call back. Third time he waited on hold while the girl from Columbia shop called the installer to get an appointment time. Seriously, if you aren't gonna run the Charleston shop right, don't run it at all!
Also, don't let the website fool you, they don't have locations in Aiken, Augusta or Sumter. Those are dummy numbers that go to the Columbia shop, so they look like they're big and reputable, but you won't get any kind of face to face customer service unless you want to drive to Columbia. Which, it appears is the case for the Charleston location now, as well.
Despite not wanting to help put any more money in Tommy's pocket, a friend wanted 3M film for his car, so this morning we headed to Mr. Tint (Charleston) to drop it off. Well, apparently Tommy has enough money because he doesn't even have someone man the Charleston shop anymore. I mean, why even pay rent for a whole building if you aren't going to have someone there to tint cars, answer phones and give customer service from open to close?? Anyway, we showed up at 8:20am (knowing we were early), waited til 8:40 before calling, got the Columbia shop (charleston forwards their phones pretty much all the time since nobody is there) and the girl (Sarah I think) first implied it was our fault because we probably missed them since we were late. ❌ beep ❌ wrong answer since we were there 10 minutes before they were supposed to open. After explaining this to her, she told us that she would call the installer and call him back. Waited until 9am (20 mins later, 30 mins AFTER they are supposed to be open and 40 mins after we had been waiting!) and called them back. Girl in Columbia said that they have been "incredibly busy this morning" and that she would try to get the installer on the phone while we waited. She came back and said that there was a miscommunication bc the installer left the shop before 8 this morning since he had a commercial job to do and that they wouldn't have scheduled someone to drop off a car at 8:30 since nobody would be there.
Custom Car Stereo has quality ceramic tint and now has my friend's business. Oh and before all of this, he called Mr. Tint THREE TIMES to schedule in the first place. Left his info first 2 times and was told he'd get a call back. Third time he waited on hold while the girl from Columbia shop called the installer to get an appointment time. Seriously, if you aren't gonna run the Charleston shop right, don't run it at all!
Also, don't let the website fool you, they don't have locations in Aiken, Augusta or Sumter. Those are dummy numbers that go to the Columbia shop, so they look like they're big and reputable, but you won't get any kind of face to face customer service unless you want to drive to Columbia. Which, it appears is the case for the Charleston location now, as well.