Siebenthaler's Garden Center

Exceptionally disappointing! If it weren’t for Howard and Gregg in the Beavercreek Garden Center, I would have given Sibenthaler’s zero-stars!

We were looking for two trees to place in our front yard (show pieces) -- Gregg and Howard went above and beyond to help us find just the right trees! Although the trees were expensive compared to other nurseries we’d visited, Gregg and Howard personal involvement made the investment seem reasonable. That’s where the “fun” ended! In the span of a couple weeks, the two trees we selected were lost on the nursery grounds, when finally found, one was damaged so badly that we had to choose another. The landscaping department is why we’ll never go back. Tom came out and provided us a design estimate and to set up an installation timeframe. We then got a call from Josh claiming he’d been given the job to do the design estimate – we had to tell him that the job had already been done. The tree planting department called and set up a delivery/install date for the week of 27 Aug and that we should expect a phone call 24 hours in advance to set a specific time for installation. When we hadn’t heard anything by Wed, 30 Aug, we called to see when we should expect the install – again, we were promised a follow-up phone call. We got no phone calls, so contacted the owner, Robert Siebenthaler, on 1 Sep to try and resolve the issue. Mr. Siebenthaler, provided weak excuses (e.g., awfully busy, paperwork got lost, etc.) and had no idea when his crews could actually get to us. Finally, he told us that if we weren’t happy, we could always take our business elsewhere – which we immediately did.

We realize that we were only buying two trees, but our initial $800 investment could have turned into many more projects if we’d been treated as VALUED customers instead of nuisances. Instead of being able to brag-on the Siebethaler Company’s products/services and simply point to our front yard as proof, we’ve warned all of our neighbors to avoid dealings with them. For such an expansive (and expensive) nursery, full of beautiful, growing plants, it’s pretty obvious that service and respect for the individual customer has withered and died in favor of dealings with big, wholesale buyers. We will not go back or ever recommend them to a friend!